- This is all for free, so what's the catch?
dismail.de services are free for use, but are not for free. Keeping the servers up and running requires more than simple maintenance and keeping the whole system working is very expensive. So there is no catch, but please consider making a donation (monthly if possible) to cover the costs.
- I forgot my password! Can you recover it?
We can not recover your password, all passwords are salted and hashed.
- I forgot my password! Can you reset it?
No, we will never ever reset your password on request and there is no self service password reset. If you forget your password you will lose your account. Implementing a secure and sane password reset is more complex than one might think as you need at least a second factor (biometrics, SMS, OTP, ...). Just sending a password reset link or sending the old or new password are actually security loophols.
Please use a password manager to generate and store your passwords. KeePass is available for various platforms.
- I have a question that isn't answered here
Join the "help room" email@example.com or email/jabber us directly at firstname.lastname@example.org and we will be happy to help.
- How do I create an XMPP account at dismail.de?
Please use the webform or your xmpp client to create an XMPP account on dismail.de
- I have registered an account on dismail.de, what next?
There is a huge list of client software available. For best experience use any of these clients:
- conversations (android)
- ChatSecure, Monal (iOS)
- Xabber (android)
- gajim (BSD, Linux, Windows)
- pidgin (BSD, Linux, Windows)
- The webchat on dismail.de
You can find a more comprehensive list of jabber clients on xmpp.org
I have registered an account on dismail.de and I am using my favorit jabber client, what next?
Now you can chat with friends on XMPP based services. Your friends do not have a JabberID? Well, tell them about XMPP and dismail.de ;)
- How can I change my password?
You can change your password using any full-featured IM client, such as Conversations, Adium, Gajim, Pidgin, or Psi.
- I don't need my account any longer. Can you delete it?
You can delete your account with any full featured client. Inactive accounts will be deleted after 1 year.
- Does dismail.de support chatrooms?
Yes! In Jabber these are known often as Multi-User conferences, or 'MUCs' for short. Usually you will find the option to join rooms in the menu of your client (e.g. "Join chat" in Pidgin). At dismail.de the MUC service is rooms.dismail.de (e.g., our "help room" is email@example.com).
- Can I use @dismail.de as email address?
Yes, but your email account is disabled by default.
Please send a message with your xmpp client or the webchat to firstname.lastname@example.org and ask for email activation (you need to use your dismail.de account). Please don't expect an immediate answer.
- Which other email provider do you recomend?
I don't want to recommend any. But here is a serverlist, please decide for yourself.